Please bring the following documents with you to facilitate a proper and expedient admission:
Please be punctual for the admission appointment. The appointment time is arranged so that ample time is given for proper preparation to facilitate better care. When you arrive, please see our receptionist at the Front Desk, who will assist you in completing your registration/admission, confirm your room assignment, and finalise the financial arrangements. Our staff will escort you to your room.
In urgent cases, you may be admitted directly to your room, and our staff will process your registration/ admission. In such cases, your next of kin or relative may provide assistance.
Patients are required to pay a deposit upon admission to the hospital. The deposit amount is subject to the type of surgery or procedure as stipulated by the hospital.
The hospital serves healthy vegetarian meals only. If you have any special diet needs, please inform the nursing staff. However, the hospital reserves the right to serve meals only as per the consultant’s medical instructions. Should the patient decide to order any other À La Carte items from the Hospital Food & Beverage menu, the charges will be added to the patient’s bill.
The hospital can only confirm the availability of the room type at the time of your admission. Patients may request a room upgrade at any time during their stay in the hospital and pay the additional charges for self-pay cases. However, if the patient is admitted under the company’s Guarantee Letter, the patient or guarantor shall be responsible for settling the difference between the upgraded room rate and the guaranteed rate, as well as any co-payment, as and when requested by the hospital.
Patients are strongly advised to leave their valuables at home. The hospital will not be responsible for any loss.
Visiting hours must be strictly adhered to as rest is an essential part of your care. Guests shall be required to leave the ward by 8:00pm.
A deposit of RM 1,000 is required for International Patients.
You may wish to bring the following items:
*Please note that laundry service is not provided for personal clothing.
Discharge hours are between 11.00am and 2.00pm from Sunday to Friday. If you do not vacate your room by 2:00pm, you will be charged an additional full day’s rate.
Full payment to be settled upon discharge after office hours, Saturdays or Public Holidays. The interim bill will be available upon request. The final bill will only be available on the next working day at counter 9 or 10 after 10:00am.
We provide financial counselling to assist patients in understanding the cost of care they should expect. Based on the type of care provided. Charges may differ from patient to patient for the same services, taking into consideration factors such as complications or different treatments for each health condition.
All of our hospital charges are readily made available during office hours. The Patient Financial Services office will consistently update patient charges by sending a deposit reminder to the patient’s ward or calling the patient‘s relatives if the bill exceeds the deposit payment.
Generally, the bill issued during the discharge will be the final bill. Occasionally, late charges for items used on the day of discharge may not be included. The hospital will inform the patient if there is any new outstanding balance to be settled.
We accept Cash (only RM), Banker’s Cheque, Credit Card, Debit Card and Online Transfer. All Bankers’ Cheques must be made payable to.
Refund will be made in the same mode as the payment received.
Cash refund hours
Monday ~ Thursday: 9:00 a.m. to 5:00 p.m.
Friday & Sunday: 9:00 a.m. to 1:00 p.m.
Saturday: Closed
Credit Card/ Debit Card Refund
Credit Card/ Debit Card refund will be processed within 5 working days. The timeline of the refund to the patient will be based on the issuing bank.
If the patient’s bill is to be settled by the employer or insurance company, there are direct billing arrangements with the hospital. Patient must produce a valid and complete letter of Guarantee/ hospitalisation identity card from the employer or insurance company that clearly states the room type and NRIC/ passport number.
Visiting hours must be strictly adhered to as rest is an essential part of your care. Guests shall be required to leave the ward by 8:00pm.
TYPES OF MEDICAL REPORT | PRICE |
|---|---|
Medical Report (Free Format Text) | RM150 |
Attending Physician’s Statement (Form) | RM120 |
Medical Claim Form for Non-Malaysian | RM132 |
Standard Insurance Claim Form | RM80 |
Physio Report (Standard) | RM75 |
Physio Report (Complex) | RM140 |
For enquiries, kindly contact us at:
Medical Report Office
Monday - Thursday:
8:00am - 5:00pm
Friday & Sunday: 8:00am - 1:00pm
Saturday: Closed
Mr. Ahmad Fathir
Mr. Ahthisaravanan
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